Dear Customers,
You could enter the preference date and time of delivery (Monday to Friday from 12-5pm). We will contact you for confirmation order and delivery time. For order confirmation, do call us at 6458 4993 (Mon-Fri between 9am to12pm and 2-5pm) or email us at info@brio-life.sg
If we cannot process your order and need your confirmation, we will call you then. Otherwise, everything should be “Thumbs-Up!”
Do allow us to service you by delivering to your doorstep for free, subject to minimum purchase of S$60.
Thank you.
RETURNS AND EXCHANGES
- We will exchange due to manufacturers’ defect only.
- The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
- We will require the original tax invoice as proof of purchase from brio-life Pte Ltd.
- We encourage you to help us check for defects before accepting our delivery.
- We follow the guidelines stipulated by the Consumers Association of Singapore. Should you have a change of mind after accepting our delivery, we seek your understanding that we are not obligated to do an exchange under Consumer Protection (Fair Trading) Act 2003.
DELIVERY SERVICE
Q: What is the minimum purchase amount to enjoy free delivery service?
A: If you purchase S$60 nett and above, we will waive the delivery charge of $10 (applicable to delivery within Singapore only).
Q: Do you deliver overseas (i.e. outside Singapore)?
A: We accept orders from overseas, the minimum purchase amount is S$100 and our free delivery scheme do not apply. Delivery charge for overseas orders are according to the postage fee from SingPost + handling fee S$3.00. Based on the weight of the items that you have selected, we will calculate the Courier Fee. To have an idea what the courier charges are like, you may wish to refer to this link Singapore Post Postage Rates Finally, you can pay us the total bill via PayPal
PAYMENTS
Q: What is your bank account number?
A: DBS Bank 015-900941-6.
Q: How are the payment modes like?
A:We accept payments via PayPal and Credit Cards. Alternatively, payment can be made via Interbank transfer to our DBS Account stated above. For Interbank transfer payments, do drop us an email at info@brio-life.sg with the transaction details.
Q: How long does it take for my order to get to me?
A: We will try to adhere to your preferred delivery date and time between 12-5pm (subject to stock availability). As an additional service to our valued customers, our delivery staff will call you personally 15-20 mins before arrival at your place so that you can get on with your daily chores and not worry about missing the door bell.
Q: What if the product that I’m interested in is “Out-of-Stock” ?
A: In such an event, we will contact you to advise on the waiting time for the item(s) that you need.